save-sarah.com - Sarah Panetta

SAVESARAH FREQUENTLY ASKED QUESTIONS

HOW TO PURCHASE
Simply click the link that says 'CHECKOUT'. This function also works as a shopping cart. You can add an item you'd like to 'CHECKOUT'.. and then go back and continue shopping. Any new item you've added will be grouped in the CHECKOUT section with fast and easy payment for order.

DO I NEED A PAYPAL ACCOUNT IN ORDER TO PURCHASE AN ITEM?
No. You can enter any major credit card or debit card into paypal as a payment option. Or you can pay with your paypal account if you have one.

CAN I REQUEST CUSTOM ORDERS? IF SO..HOW?
Yes. Just shoot me an email before you purchase so I know to customize the order for you.
Just send me something like this..
For Example: "Hi Sarah, Can I get your Owl design on a Blue Shirt?"

HOW CAN I CHANGE MY QUANTITY? FOR EXAMPLE
(I WANT 10 OWL SHIRTS)
Easy! Just click on the 'CHECKOUT' button.. You can change the quantity - increase or decrease the number of shirts ordered before submitting order. The 'CHECKOUT' function will also add the total of all of your products in one place, so purchasing several products at once is no problem!

HOW LONG WILL MY ORDER TAKE?
You can expect your order to arrive in about 1 week (give or take a day or two) from the time order is placed until arrival. Most orders will be processed within 1-3 business days of your purchase. After it's shipped out, average delivery times are 2-5 business days, depending on your location. There may be some delays when there is a sudden, large influx of orders.
If it's an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there's nothing we can do on our end to expedite that process.

FREE SHIPPING? REALLY?
Yes. You're welcome. :)

WHY HASN'T MY ORDER SHIPPED OUT IN THE STANDARD TIME?
There may be some delays when there is a sudden, large influx of orders. Also, be sure to double-check the product description -- was your purchase for a pre-order? Some of our top designs sell out faster than we can make them, so this can add a few days to your order's processing time.

WHY HASN'T MY TRACKING INFORMATION UPDATED?
Some shipping providers don't offer real-time tracking information -- they might delay updating the tracking locations by several days. Rest assured, your package is still on its way to you and probably further along than it looks.

WHERE IS SAVESARAH LOCATED?
We’re located in the United States of America and the shipping facility is located in Kentucky.

GENERAL SHIPPING QUESTIONS

I JUST PLACED AN ORDER, BUT I ACCIDENTALLY PUT IN THE WRONG SHIPPING ADDRESS! WHAT SHOULD I DO?
Orders are processed very quickly. Sometimes, minutes after it has been placed. If you gave us an incorrect shipping address it’s very important that you send us an e-mail as quickly as possible with the incorrect shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best.

INTERNATIONAL SHIPPING QUESTIONS
DO YOU SHIP WORLDWIDE?
Yes. Most of our products can be shipped anywhere in the world!

HOW MUCH DOES SHIPPING TO MY COUNTRY COST? (If you're not located in United States)
Just add the item(s) you want to your cart and select the destination country of your order and it will give you a shipping quote!

WHEN MY INTERNATIONAL ORDER ARRIVED, I WAS CHARGED A SMALL FEE! WHY IS THAT?
The shipping charges you paid us only cover the cost of shipping the product to you. Some countries charge an import tax upon any purchase you make that comes in from a different country. Because we cannot keep up with the tax laws of every country in the world, we expect you to know the laws of your country better than we do. We are not responsible for any such taxes and fees that you may be subjected to.

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